Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.
0 to 2 years of experience relevant to the role. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.
Qualifications
Duties & Responsibilities
- Responsible for Implementation of Oracle Hospitality Hotel Systems product suite to the customer
- Responsible for the configuration, training, tracking and management of the project assigned to
- Responsible in conjunction with the local product team for local quality assurance of new product and version releases prior to implementation in your region
- Ensure familiarity with new releases and adhere to the latest configuration, installation, training and support standards and procedures
- Able to lead selected strategic projects when required including implementing associated interfaces
- Work with the Project Manager to ensure agreed scope of work is delivered as per scheduled
- Submit project daily update and other required reports timely and accurately
- Willing to work overtime and holidays as requested
- Willing to work with a wide variety of cultures
- Willing to be contactable on an on-call basis after-hours by mobile phone
- Adhere to company standards, policy and procedure
- Hold a valid passport
- Able to work from home remotely if needed
Essential
- Minimum two years’ experience installing/configuring/supporting Property Management Systems software in the Asia Pacific region OR
- Minimum two years management experience working with a property management system OR
- Degree in a technical, hospitality or business field
- Previous training experience in the area of theoretical/conceptual training
- Knowledge of hotel operation and management procedures
- High level of competency with English language
- Previous experience with alternative automated property management systems
- Previous experience working with an automated support management and tracking tool in a support center environment
- Previous experience in supporting or Implementing hospitality software products
- Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project and PowerPoint
- Familiarity with Windows Operating System, remote connection tools, SQL
- Basic working knowledge of Networks, PC’s and troubleshooting installation issues
- Analytical problem solving skills
- Project management skills
- Presentation skills
- Superior communication skills, written and verbal
Oracle