Working Arrangement Hybrid
Job Description
JOB PURPOSE
This job is responsible for improving the efficiency and effectiveness in Claim processes to achieve dramatic improvement in business performance. Process Improvement to enhance TAT processes, boost productivity, decrease costs, improve customer experience, and create a competitive edge.
TASKS & RESPONSIBILITIES
Individual Accountabilities:
- System documentation: comprehend the specifics of an existing system. Gather information about present procedures, outputs, and measurements to create a baseline of how the organization operates.
- Cost assessments: examine the cost and value of each business system and process using historical business data.
- Measuring corporate waste: review and analyze waste process by remove all types of waste in a Claim procedure, whether it is due to bad budgeting processes, physical inventory losses, staff work, or any other part of a business system.
- Identifying system relationships: get a comprehensive picture of how a firm operates by studying how changes in one system might affect other sections of the organization.
- Predicting the outcomes of system modifications by modeling potential outcomes.
- Rearranging hierarchies and workflows to increase efficiency.
- Creating implementation plans: Create step-by-step processes and timetables for each change.
- Researching new equipment and techniques: provide recommendation of stay current by looking for new technology and techniques to add into your organization.
- Team member training instructs claim members on any changes in recommended practices or procedures.
- Process improvement managers establish careful budgets and evaluate how to use business resources to launch new projects to achieve the highest return on their investment in a new system.
- Tracking progress by gathering data regularly to assess how well a new system performs, then using that knowledge to make modifications over time.
- Demonstrates understanding of Manulife's strategy
- Strong detail orientation
- Lean knowledgeable in leading and effective reengineering process
- Strong cultural awareness
- Strong stakeholder management and communication skills – able to push back
- Most interpersonal skills meet requirements for role
- Open to learning and receiving coaching to further develop skills
- Working knowledge of most aspects of role
- Up to date on market knowledge
- Straightforward tasks likely to be completed to an acceptable standard
- Constantly learns from both success and failure
- Good organizational and problem-solving abilities that enable you to manage through creative abrasion
- Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
- Possesses analytical skills
- Able to partially resolve components of situations
This position will join in claim team which the responsibilities to support the Claim Transformation Process to achieve bold ambition claim value stream in automation and paperless initiatives
Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.
About John Hancock and Manulife
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .
One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Manulife