Front Office Operation
· Conduct daily briefings and ensure that all pertinent information is well received by team members
· Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
· Review, analyze and suggest improvement of work flow and standards at the Front Desk
· Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
· Communicate with Front Office Manager on all matters regarding guest services & hotel operations
· Ensure documentation of all guest related issues using the logbook
· Sign media and supervise shift handover procedures
· Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
· Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
· Assist Guest Relations in greeting, rooming, and sending off guests
· Inspect front of house and back of house regularly for cleanliness and orderliness
· Ensure that front line staff complies with marketing techniques and maximizes sales
· Check billing instructions, monitor guest credit and act upon any discrepancies
· Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
· Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
· Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
· Conduct Night Audit Process for hotel
Team Management
· Provide department orientation and training of the hotel service standards, procedures and programs
· Constantly monitor team members’ appearance, attitude and degree of professionalism
· Motivate and provides a work environment which brings out the best in team members
Work Experience
· Indonesia nationality
· At least 2 years experience in the same position
· Experienced in 4 or 5 star hotel
· Good command of English both spoken and written
· Excellent interpersonal and communication skill
Benefits
· An opportunity to be with world’s preferred Hospitality Company
· Developing your talent through learning programs by Academy Accor
· Worldwide career opportunities
· Various fringe benefits for self & family members
· Young and vibrant culture
· Captivating and rewarding experience working alongside passionate professionals.
Please send your application, Curriculum Vitae and Vaccine Certificate with recent Photograph
To :
Accor