- Answers incoming calls.
- Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
- Places outgoing calls.
- Receives guest messages and deliver the same to the guest.
- Logs all wake-up call requests and performs wake-up call services. wake-up call services.
- Provides information about hotel services to guests.
- Understand the telephone operator board or PBX switchboard operations.
- Provides paging services for hotel guests and employees.
- Knows what action to take when an emergency call is required.
- Assists in reporting telephone equipment or service complaints and problems.
- Following telephone etiquette.
- Trains or assists with training new telephone operators in performance of job duties.
- To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
- Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
- Must be polite and courteous while answering the phone.
- Open and close telephone functionality on the hotel front office software.
- Keep records of calls placed and received by all departments and recording the call charges.
- Update directory information on the front office software.
- Provides a paging service for hotel guests and employees. Process guest wake-up calls.
- Discipline, good attitude and self motivated
- Highly focused and have excellent communication skills
- Adaptable, proactive and a strong team player
- Ability to work well in high-pressure situations
- Be a part of global community of hospitality industry
- Opportunity to develop your career within ACCOR hotels
- Learning programs through our Academies
- Optimal employee experience and healthy working atmosphere
Accor