Deskripsi Pekerjaan :
- Responds to telephone calls, e- mail, and personal requests for technical support related to computer systems, software and hardware
- Documents, tracks, and examine problems to ensure timely solutions
- Review service request from user to make sure complied with regulation
- Troubleshooting and diagnosing system errors and other issues problems related to computer systems, software, and hardware
- Ensures to submit Monthly Status Reports (MSRs)
- Writes how-to-guides, editing, and revising it with updated information when necessary
- Provides technical assistance for questions and problems
- Follows through with customers to ensure full resolution of issues
- Assists in training computer users
- Asks relevant questions to determine nature of problem
- Input any incident & request from customer to ticketing system
- D3 / S1 Sistem Informasi, Teknic dan pendidikan setara
- Female/Male
- Good communication
- Multi tasking
- Experience on SLA, Service Desk Flow, Ticket Analysist, Problem Management, Creating SOP
- Experience service desk min 1 year
- Experience handle HEAT ticketing system
Metrodata