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Store Supervisor
Purpose/ Mission
Contributes to store profitability by:
- Meeting or exceeding sales and KPI targets for a defined area within the store
- Coordinating team members to provide a leading shopping experience
- Assuming Store Manager responsibilities in the absence of the Store Manager
Primary Responsibility
- Monitor and analyze performance data and make any necessary adjustments to drive commercial success within your assigned store area
- Allocate resources and organize processes within your assigned area to drive efficiency and productivity in a variety of situations
- Be a role model for customer service and meeting or exceeding customers' expectations
- Supervise and coordinate the team to ensure all customers receive an optimal service level at all times
- Lead your team to meet or exceed customer expectations at all times
- Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
- Use advanced Category expertise to drive sales and customer loyalty in your assigned area
- Guide and train all team members within your assigned area on Foundational and Seasonal Brand and product knowledge
- Coordinate team members to consistently execute and maintain established Visual Merchandising and In-Store Communication standards in your assigned area
- Manage merchandise delivery processing on the same day it arrives
- Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area's and/or the entire store's complete product offer is immediately available and easily accessible to customers on a consistent basis
- Execute all applicable loss prevention procedures
- Maintain a safe and productive shopping and working environment
- Support the recruitment, onboarding and training of store team members
- Coach and motivate individuals within your assigned area to maximize their performance
- Share best practices to drive the overall store team performance
- Complete all applicable training programs and effectively apply the learning on the job
- Seek coaching and learning opportunities to continually improve your performance
- To observe both global and local policies and procedures in all dealings;
- Support APAC changes and directions;
- Perform other tasks as may be assigned from time to time
- Functional: Minimum 12 month's work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding as well as with first supervisor experience;
- Intermediate numeracy and literacy and advanced verbal communication skills
- Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
- Exposure: Sports
- Education: Related University Degree or 3-year Diploma
- Technology: Basic in MS Office Applications; Word, Excel, Power Point; and Outlook
- Language skills: Good command in oral and written Bahasa Indonesia; Intermediate English in oral and written preferred
- COURAGE: Speak up when you see an opportunity; step up when you see a need..
- OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
- INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
- TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
- INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.
- RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
Job Title: Store Supervisor
Brand: adidas
Location: Jakarta
TEAM: Retail (Store)
State: JK
Country/Region: ID
Contract Type: Full time
Number: 489890
Date: Oct 27, 2022
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