- Responsible in directing, coordinating and monitoring the overall Front Office Operation as directed by the Front Office Manager to meet the service standards of the Hotel.
- Direct the Front Office Operation on the absence of the Front Office Manager.
- Assist the Front Office Manager in supervising, organizing, directing and coordinating the staff and activities of the Front Office
- To work closely with and inform the Front Office Manager of any unusual activities that occur daily
- Monitor and control the rooms situation in connection with reservations, daily occupancy and rooms availability to ensure maximum revenue through effective yield management
- Make sure that each section head at the Font Office Department attends the daily meeting chaired by FOM of Assistant FOM
- Be familiar with all Accounting Standards and Procedures pertaining to rooms revenues and advice staff concerned to adhered to them in daily operations
- Know all procedures in case of emergency or fire and make sure that staff are periodically trained to face this situation and know their function according to the procedures.
- Discipline, good attitude and self motivated
- Passionate in guest experience and satisfaction
- Able to work in a team & good communication
- Must have experienced in the same position at least 1 year or 2 years as Duty Manager in an upscale hotel
- Hotel or Business School graduates Higher Diploma or Bachelor Degree
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