- Lead assigned strategic portfolio – ensure contractual compliance, invoice accuracy, claim approval and client payment within agreed payment terms
- Work within a team of O2C Analysts (on shore and offshore) tasked with delivering accurate invoices within SLA
- Where Client Reports are contractually required, ensure these reports are delivered within SLA
- Ensure successful receipt of billing data – measure and report on quality and timeliness
- Analyze, review and prepare data in accordance with invoicing / pricing requirements
- Billing System Invoice processing according to billing schedule and customer requirements
- Quality Assurance – preparation of invoice in accordance with checklist and for final review with Account Leads
- Respond to internal and external customer invoice enquiries
- Present trend reporting data to Billing Consultants and Billing Operations Manager for review
- Continual focus on process improvement initiatives of billing processes
- SAP Maintenance - Configuration of SAP to accommodate client billing requirements, Daily management of billing information in SAP, WBS Maintenance
- Documentation - With the support of the O2C Analyst team and Manager, finalize working instructions for all core processes
- Relationship Management - Ensure clear communication with key data providers, internal and external customer is at the forefront of delivery. Be open about issues, what actions are taken and likely resolution timeframe.
- Build a strong relationship and provide data / information where required to the Billing Consultants
- Collaboratively identify opportunities for process improvement and establish the most appropriate methodology for their application
- Identify scheduling conflicts, system issues which can be reviewed for improvement
- Contribute to business requirements for system or process change which may extend beyond the Billing Operations Team
- Proactively plans and manages the collections activities at a portfolio level including issuing statement of accounts, sending reminders and resolving customers queries to ensure timely payment.
- Dedicated focus to reducing aged accounts and developing an intervention program to achieve this
- Actively participates in Daily Aged Trial Balance meetings, providing updates on the status of all invoices for customers in your portfolio
- Completes basic account reconciliations for your own customer portfolio as needed
- Effectively contributes to Billing and Collections KPI’s, especially Invoicing, Cash and Aged AR related metrics and other DXC financial indicators on assigned portfolio, ensuring timely payments of DXC receivables
- Uses collections tools and processes to drive resolution of customer issues, minimizing write offs and maximizing cash flow
- Contributes to performance goals in line with organisational objectives
- Applies knowledge of collections systems (GetPaid), processes and portfolio performance to deliver on expectations for receivables aging.
- Logs all disputed invoices in Get Paid in a timely manner and follows up each dispute regularly until it is resolved.
- Responsible for engaging with
- efficiencies, business models, customer payment cycles or solutions for customer receivable issues within the Billing and Collections organization or O2C organization
- Completes required training scheduled by DXC and/or O2C both customers, internal partners and other O2C resources to escalate and resolve issues for specific customer situations or root cause resolution.
- Proposes write-offs and provisions to the O2C Collections Specialists as needed
- Sends requests for refunds and provides updates on the Root Cause field so the O2C Collections Specialist to process in Get Paid
- Actively participates in projects to drive improvements in operational management as required.
- Participates in all governance related activities at team, region and global level to identify specific actions and provide regular status updates.
- Carries out all responsibilities in compliance with the Billing and Collections policies and processes, audit standards, SOX standards and other tax, legal, contractual or regulatory requirements and best practices
- Typically - 2+ years of experience in a Billing, Credit or Collections or Cash Application role
- Beneficial – a Degree or Diploma in the areas of Accounting or Business
DXC Technology