DUTIES & RESPONSIBILITIES
- Act as the single point of contact for the delivery of facilities management services to the client
- Develop and maintain a detailed understanding of the client’s business and the implications for JLL’s service delivery.
- Liaise with the respective countries in addressing specific regional and local activities.
- Implement regional JLL initiatives such as Mandatory Account Deliverables (MAD), Ops AIDE Audit, training programmes and other initiatives as appropriate.
- Drive client specific initiatives such as agreed savings, energy management, benchmarking, sustainability, etc.
- Manage the team to ensure the maintenance and upkeep of the facilities.
- Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.
- Establish consistency in the monthly reporting in the country.
- Prepare a regional monthly management report to the satisfaction of the client.
- Review and report against agreed SLA and KPIs.
- Be responsible for the management of the team e.g. recruitment, performance assessment etc.
- Prepare and implement a Succession Plan for the country account.
- Drive the development and use of One View extranet, where available.
- Relationship management and liaison with Client business managers, Building Management and local statutory authorities
Through vendor management and under the direction of the Client’s Local and Account Lead oversee, supervise and manage the following services:
- Help Desk and Customer request management;
- Cleaning, pest control, implementation of the Housekeeping Rules;
- Facilities data collection and reporting;
- Provision of various management information such as space utilization; cleaning standard survey; user satisfaction survey;
- Vendor management;
- Incident Reporting;
- Seat Management/Seat Allocation;
- Minor move management and minor works support;
- Fixed Assets Management for facilities related assets, where applicable;
- Meeting Room support services for meeting, training and conference rooms within the premises.
- Pantry supplies
- Security access card management, where applicable
- Landlord and tenancy support matters
Through vendor management and under the direction of Client’s Local and Account lead oversee, supervise and manage the following services:
- Preventive maintenance program of Client owned equipment;
- Reactive maintenance tasks of Client owned equipment;
- Ensure that statutory compliance is adhered to and that relevant certificates and periodic inspections are conducted;
- Monitor the quality assurance of all maintenance tasks;
- Attend to emergency trouble shooting and repairs, including preparation of Incident Reports;
- Input change requests for maintenance for approval;
- Assist in the energy utilization study;
- Utilities management
- Produce monthly reports regarding energy consumption, downtime, consumables usage etc.;
- Ensure all Landlord owned plant and equipment is operating correctly and to maximum efficiency;
- Ensure Landlord maintenance and statutory obligations have been met.
MEASURES
- Client Satisfaction Survey
- KPIs/Country & Master Agreement Reporting requirements
- Implementation of best practices/regional programs
- Agreed cost savings initiatives
- Budgets/forecast accuracy
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For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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