- Handle CS end-to-end process, including complaints and inquiries from sellers and buyers Platinum Shopee through calls, email, and Live Chat
- Manage and resolve customer-related issues and escalations
- Be the voice of customers to provide feedback to the company
- Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives
- Minimum diploma or bachelor's degree from any major
- At least 1 - 2 years of experience in Customer Service area
- Strong interpersonal communication skills, detail-oriented person, and good organizational skills
- Willing to work in shifts and has a big interest working in an e-commerce company
- Placement is in Solo for 3-6 months contract based
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.
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