This position will be reporting directly to the Helpdesk & Monitoring Manager.
Main Responsibility
- Respond to all customer inquiries (e-mail, WAG, and Phone) within SLA
- Acting as the owner for the tickets coming from the customer (doing the follow-up of the tickets during their lifecycle) and responsible for the escalation to the correct unit.
- Follow up with customers to ensure complete resolution of issues
- Describe problems in language the customer can understand and act with sympathy for customer inconvenience.
- Perform reporting job
- Perform checking activity toward every report deliverables (size, location, etc)
- Monitor H2H connection between ALTO and Interchange
- Perform transactions report query hourly to WAG Member
- Competent at documenting applications operating procedures/workflow process.
- The initiative, enthusiasm, and willingness to learn in a fluid and fast-paced environment.
- Good communication skills to interact effectively at all levels.
- Friendly attitude with a customer-centric mindset
- Strong analytical skills
- Has to passion for technology and wants to make a difference with technology solutions.
- High-potential fresh graduates with no prior experience are welcome.
- Taking Ownership
- Interpersonal Communication
- Time Management
- Flexibility
- Challenge Status Quo
- Act Responsibility
- Know Our People
- Get Things Done
- Empower People
Shift Hour: * Shift 1 : 07.00 - 16.00
- Shift 2 : 15.00 - 00.00
- Shift 3 : 23.00 - 08.00
- Note: Exact schedule for your shift hour and working days will be set after you join.
PT. ALTO Network