· Maintain contact with clients to encourage repeat business.
· Conduct wedding finalizations to ensure key departments are aware of the relevant details pertaining to the group upon their near arrival.
· Finalize logistic requirements of confirmed weddings.
· Coordinate and follow up with the hotel operating departments to ensure smooth delivery of hotel’s promised services.
· Handle all documentation to be sent to clients.
· Handle all incoming telephone enquires effectively.
· Handle on pre-wedding discussion to delivering actual event arrangements.
Accor