Carries out other special projects / tasks assigned by Supervisors. (must be included in all job description)
- Review tenants' movements, arrivals and departures of the day and effectively communicate to departments and staff concerned.
- Meet all arrival and departing guests and ensure that check-ins and check-outs are properly handled, as well as prepared for.
- Fully inspect arrival and show units to ensure good, clean and working order of all details. Arrival units are set up to tenant's requests and specifications.
- Ensure cleanliness and orderliness at front driveway, lobby and public areas (smooth traffic flow and piped-in music in order).
- Liaise with tenants and internal departments regarding any special requests.
- Ensure the smooth running of Front Office, Recreation Facilities and Verandah Lounge, includes reviewing staffing for the next seven days.
- Touring lobby, back of house and Residence externally to ensure all is in clean, good condition and working order.
- Be proactive in seeking tenant's feedback and comments on Residence's facilities and services.
- Acting on behalf on the Residence Management, in the absence of Senior Management.
- Assume other duties as assigned by the Operations Manager.
Shangri-La Hotels & Resorts