- Analyze current operational process to identify problems & areas of improvement
- Doing research & benchmark for optimal workflow & processes
- Doing a Plan, Do, Check, Action (PDCA) cycle for operational process
- Coordinate with other team to plan for continuous improvement
- Monitor & Analyze customer support process flow
- Ensure data integrity for reporting & analyzing purpose
- Recommend/ develop tools or process to improve work efficiency
- Enhance workflow & SOP to standardize process
- Analyze operational data & information to make better decision
- Measure & report operational metrics
- Min 1 year working experience as an operation or analyst
- Having background in payment/ fintech/ financial industries is a plus
- Eager to learn & explore new things
- Strong attention to detail & documentation
- Sharp analytical thinking & data analysis
- Familiar with operational framework & continuous improvement
- Able to prioritize, stay organized and meet critical deadlines
- Have good verbal and written communication skills
- Fluency with Google Suite (especially Google Sheet)
- Willing to work at Sunter Agung, Jakarta Utara
Paper.id is the largest invoicing network and B2B payment solution in Indonesia. We partner with e-logistic platforms, B2B e-commerce players and FMCG distributors of tier-1 brands to accelerate the digitization of their supply chain and financial operations with the vision of becoming the one stop solution provider for B2B business.We are looking for a motivated, passionate, and high-value person to boost your careers with us. Here's to an exciting journey ahead!
Kalibrr