Department: WHT-LIN-REM
Type: Full Time
Minimum Experience: Student (College)
Do you have what it takes?
ServerHub is seeking creative problem solvers and individuals who can think outside the box who aren’t afraid of going the extra mile to make a customer happy. You will have the influence and opportunity to give customers insight into product decisions within the ServerHub Platform. If you have the determination and perseverance to provide outstanding customer service, then this opportunity is for you.
The Job:
As a Linux Support Specialist, your primary job is to deliver an excellent customer experience by troubleshooting and resolving customer concerns.
This position interfaces directly with our data center staff and development teams to ensure our platform and features have scalable architectures and that will provide a stable infrastructure to our customers.
What We Expect From You:
- Troubleshooting Linux (Ubuntu, CentOS), Apache, Nginx, MySQL, etc.
- Learn and adapt to the ServerHub platform, and adapt to rapid changes
- Collaborate with the different internal support teams to improve the processes
- Compliance with inter-workgroup processes like FTS, escalations, etc.
- Achieving or exceeding KPIs and performance goals.
- Fresh graduate of any IT-related course is encouraged to apply
- For career shifters, non-graduate of any IT-related course and undergraduate of IT-related course, we require at least one year of experience
- Deep understanding and knowledge in all aspects of Linux
- Knowledge of IP networking, VPNs, DNS, load balancing, and firewalling concept
- Knowledge of Cloud Virtualization technologies such as KVM, Xen, etc
- Team player with a positive winning attitude and eagerness to learn
- Thrives in a fast-paced global environment
- Good verbal and written communication skills are a must
- Knowledge of programming and scripting languages
- Knowledge and experience In back up technology (FC, - Basic configuration Management tools ( Puppet or Chef )
- Experience in the Web Hosting Field is a major plus
We are a small company with a startup culture, so that means we work hard and play hard! We’re a fast-growing, customer-centric, and fun INC 500 ranked company. Our goal is to create an unforgettable experience for our customers by providing top-notch customer support, with a global top-tier network of carriers connected to us.
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