· Conduct daily briefings and ensure that all pertinent information is well received by team members
· Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
· Review, analyze and suggest improvement of work flow and standards at the Front Desk
· Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
· Communicate with Front Office Manager on all matters regarding guest services & hotel operations
· Ensure documentation of all guest related issues using the logbook
· Sign media and supervise shift handover procedures
· Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
· Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
· Assist Guest Relations in greeting, rooming, and sending off guests
· Inspect front of house and back of house regularly for cleanliness and orderliness
· Ensure that front line staff complies with marketing techniques and maximizes sales
· Check billing instructions, monitor guest credit and act upon any discrepancies
· Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
· Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
Work Experience
- Good Communication in English Oral and written
- able to working with team
- guest oriented
Accor