- Conduct receipt of customer complaints
- Verify the customer complaint document
- Clarify the broker based on verified customer complaints
- Become a Mediator in the implementation of Mediation against customer complaints
- Conducting Inspection of brokers, which in the process of mediation is not reached agreement
- Checking the members of the exchange that changed the address of the head office.
- Conduct a review of the PTT specifically in the settlement of customer complaints handling
- Coordinate with the audit team in terms of monitoring of stock exchange members in the supervisory period of the stock exchange.
- Provide input to the board of directors in the event of sanctions to be given to the infringing broker
- Create a report on the results of an examination of the broker
- Create an inspection agenda
- Bachelor's Degree from Law
- Sufficient experience in Compliance of futures exchange Minimum 1 Years, Have ability for Legal Research and Ready at any time assigned out of town
- Good Speaker and Good Investigator
- Create SOP of Customer Complain and Experience Mediator For Futures Exchange.
- Speak English fluently, oral and written
- Certified Mediator
- Performance Bonus
- Medical, Prescription, Dental, or Vision Plans
Indonesia Commodity & Derivatives Exchange (ICDX) provides facilities and infrastructure to its members to conduct prime commodity transactions and enforce laws and regulations to create a fair, transparent, cost effective, and well-organized market as a platform to form accountable and credible prices, and as a hedging tool. With abundant natural resources in Indonesia, ICDX is able to facilitate national interest as a global trading center for prime commodities such as Gold, Crude Oil, Foreign Exchange, Crude Palm Oil (CPO) and Tin.ICDX collaborates with PT Indonesia Clearing House (ICH) and PT ICDX Logistik Berikat (ILB). ICH has a role as the guarantor institution for all transactions including managing risk management, margin, and transaction settlement. Meanwhile, ILB plays a role in physical transactions to eliminate country risk and also an integrated logistics management system as end-to-end services.
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