As Education Consultant in Algoritma, you will be responsible for end-to-end handling of academy enrollment, and ensure excellent service satisfaction.
Job Description:
- Develop and Maintain relationships with existing clients and alumni to have excellent service satisfaction and get referrals.
- Plan and execute public events.
- Response all inbound leads assigned from all channels with SLA max 2 hours and have a meeting and call orientation.
- Helping students/clients to find the right choice for their needs.
- Handles end-to-end academy enrollment and student onboarding.
- Have good collaboration across departments to provide an excellent service.
- Maintain a database of public leads and update the pipeline regularly.
- Build trust and develop long term relationships.
- Provide excellent follow up service to students.
- Show dedication to ensuring students reach their educational goals.
- Proactive, flexible, initiative and be willing to take on setting up for public events and cleaning as needed.
- Fits the Algoritma culture (people-oriented, adaptable, supportive, creative).
- High integrity, strong in multitasking, analytical, communications, good problem solving (critical, strategic, and evaluative thinking), time management, interpersonal skills, and able to work independently or within a team.
- Demonstrated strong written and oral communication skills, and presentation skills.
- A good listener is able to empathize with prospective students/clients.
- Proficiency in Excel, Hubspot and familiar in CRM tools.
- Bachelor's Degree (S1) with a minimum GPA of 3,4/4 from any field, preferably in Marketing, Business Administration, Industrial Engineering, Information Technology, or minimum 1-2 years of relevant experience.
- Comfortable with a minimal amount of direction but high expectations.
- Special Leave Benefits for Women
- Free Lunch or Snacks
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Performance Bonus
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Data Science Education CenterAlgoritma is founded with the purpose of making data science accessible to everybody. We organise data science workshop for individuals and corporate, we adopt a learn-by-building approach suited to beginners and non-programmers.What is it like working at Algoritma?STARK Values at Algoritma:1. Stay Proactive & Positive: We entrust people with huge responsibilities and allow for a high degree of autonomy and creative freedom.- Our employees take initiative- Our managers believe in empowerment- Our project directors take ownership of their results. 2. Trust & Loyalty: We may not be able to control everything, but we can influence certain things. - Our employees are trustworthy and loyal- Our manager do not take unethical shortcuts and think of long term impact of their decisions3. Accountability. Accountability is about follow through and getting done what you said you’d get done. It’s recognizing that other team members are dependent on the results of your work. It’s about open, proactive communication to keep team members informed of the status of your commitments because it has a direct impact on their ability toachieve their own commitments.- Our employees take the responsibility to complete the tasks assigned.- Our employees perform the duties required by the job further the goals of theorganization.- Our employees recognize that procrastinating feedback only makes thingsworse, thus makes accountability it a habit4. Relentless & focused: We demonstrate outstanding focus and work ethics, productivity, and a sense of urgency in our work.- Our employees are reliable in their commitment- Our managers set challenging but attainable goals5. Kindness: We treat others how we would want to be treated. We respect other people’s opinion despite disagreement. We do not shame others for voicing their concern or opinion, we embrace openness and kindness. We believe that people who are compassionate are easier to work with and are more successful as they receive more opportunities. You can’t fake a culture of kindness.- Our employees get things done without stepping on others.- Our employees don't use fear tactics or shaming.
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