Job Description:
Job description (heading) / Description du poste (titre)
- Handling service request/complaint related Claim
- Good interpersonal skill
- Computer literate
- Courtesy and effective conversation through telephone/email skill
- Complaint handling and customer service skills
- Analytical
- Fast learner
- Good capability to communicate, both verbal and written, in Bahasa Indonesia and English
- Hold a Diploma degree from any subject, preferably with good academic records
- Handling Inquiry and service request received via call/email/WA or other media as assigned.
- Handling Case Management Process.
- Managing productivity, service level and reliability.
- Interact with various parties for case resolution (client, agent, business partner, internal client, related department).
Posting End Date:
Sun Life Financial