Customer Service Officer – PIC Claim - Jagoan Loker

Customer Service Officer – PIC Claim

Date Posted:
Salary:
Sun Life Financial
South Jakarta
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Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description (heading) / Description du poste (titre)
  • Handling service request/complaint related Claim
Preferred skills (heading) / Compétences particulières (titre)
  • Good interpersonal skill
  • Computer literate
  • Courtesy and effective conversation through telephone/email skill
  • Complaint handling and customer service skills
  • Analytical
  • Fast learner
  • Good capability to communicate, both verbal and written, in Bahasa Indonesia and English
Qualifications (heading) / Compétences (titre)
  • Hold a Diploma degree from any subject, preferably with good academic records
Responsibilities (heading) / Responsabilités (titre)
  • Handling Inquiry and service request received via call/email/WA or other media as assigned.
  • Handling Case Management Process.
  • Managing productivity, service level and reliability.
  • Interact with various parties for case resolution (client, agent, business partner, internal client, related department).
Job Category: Customer Service / Operations

Posting End Date:

Sun Life Financial

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Job Detail

  • Location
    South Jakarta
  • Company
    Sun Life Financial
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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