Equal Access to High-Quality Education Moves Our World Forward
Meet Cadmus!
At Cadmus, we believe every student should have equal opportunity to achieve academic excellence; that's why we're changing how the world learns!
Cadmus is a global EdTech company purposefully built for the higher education sector to break down global learning barriers by providing educators and diverse student cohorts with access to high-quality learning and assessment. Built on rich, student-centric values, Cadmus empowers individuals to achieve their highest potential and graduate with the critical skills and knowledge to profoundly impact our workforces, communities, and evolving world.
A Bold Plan for Global Impact
At Cadmus, we're working hard in pursuit of an ambitious, world-shaping goal: to provide 1 billion students with access to high-quality education by 2050.
That's why we need a talented Customer Success Manager to join our team and help us empower our educators and partners globally.
Requirements:
At Cadmus, we're doing a lot of great work rapidly to create a profound impact on our world through the power of education. With Cadmus currently being used in 50+ countries, we're looking for a Customer Success Manager who is passionate about helping customers achieve their strategic goals and objectives.
Reporting to the Head of Customer Success, our Customer Success Manager will:
- Build and maintain strong, long-term customer relationships through regular engagement and communication and by understanding and meeting their needs and goals.
- Help our customers achieve their objectives by providing training, support, and guidance and working with them to identify and resolve any issues they may be experiencing.
- Increase customer retention and satisfaction by ensuring that our customers are happy with the product and service they have purchased and proactively addressing any issues that may arise.
- Identify upsell and cross-sell opportunities by understanding customer needs and goals and identifying additional services that may help them better achieve their objectives.
- Contribute to the overall success of the organisation by collaborating with other teams and departments to ensure that customers are receiving the best possible experience and by identifying and addressing any issues that may arise.
- Bachelor's and Master's Degrees from a top University.
- You have experience working in the field of Technology or Education-Technology at a leading global technology provider, unicorn or startup.
- You have 5+ years of experience in customer success or a related field, such as customer service, sales, or project management.
- You have experience developing and implementing sophisticated business strategies and planning.
- Exceptional English communication skills with an ability to communicate effectively with customers and team members.
- Project management skills with the ability to manage several enterprise projects with multiple stakeholders concurrently.
- Sales skills with an ability to identify upsell and cross-sell opportunities to customers.
- Emotional intelligence with the ability to understand and manage your own emotions and recognise and respond to the emotions of others.
- Problem-solving skills with an ability to identify and creatively resolve customer problems.
- Deep industry knowledge with an ability to understand our industry and the broader higher education sector.
- Strong customer service skills with the ability to provide excellent customer service and go above and beyond to meet the needs and expectations of customers.
- Business analysis skills with an ability to analyse customer data and identify trends and patterns.
- A remote-friendly, flexible working culture; where you can work from any global location
- Learning allowances; because we don't just have words on a website, we genuinely do what we say and provide educational opportunities to all (including the Cadmus team)
- A diverse and inclusive workplace where there are no barriers to anyone succeeding
- A surrounding team of mission-driven individuals who genuinely love what they do
- Equity incentives; that way, we all share in the success of Cadmus
- Mentoring and succession planning for your career
- Virtual pats from Homer, our resident (and super cute) dog!
If you are based within the APAC region and are interested in this position, please still apply; we are establishing operations in various locations across APAC.
Hiring Process
Please apply online with your resume, and instead of a cover letter, we would love you to answer a few questions. We shall review your application, and if you are successful, we will invite you to participate in our interview process. If you are unsuccessful, we will let you know why and try our best to help you fill in any gaps.
Our interview process consists of a video interview, a hiring manager interview, a homework task and a panel interview. These will be completed online (via Zoom).
While we review your application, get to know us by visiting (check out our values quiz!) and following our social channels ( , and ).
Inclusivity at Cadmus
At Cadmus, we hire great people from a wide variety of backgrounds because it makes our company stronger. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status. If you share our values and enthusiasm for education, you will find a home at Cadmus.
If you need assistance or accommodations made due to a disability, please let us know.
Cadmus