In Traveloka, you will work in cross-functional teams and meet great people regularly from top tier technology, consulting, product, or academic background. We work in open environment where there are no boundaries or power distance. Everyone is encouraged to speak their mind, propose ideas, influence others, and continuously grow themselves. Get the exposure to multi-aspect, collaborative, intensive startup experience with our recent expansion into Southeast Asia and exploration of new product.
Key Responsibilities :
- Developing and implementing the HR Shared Services strategy to ensure the service and business goals are met and in line with the People Operations objectives.
- Design, develop and implement Shared Services business process, service scope and service delivery timeline that aims to improve the quality of services within People Operations Department.
- Manages the provision of high-quality administrative and transactional processing support in the delivery of HR shared services scope as per operating practice and any agreed SLA.
- Tracks and monitors service levels, customer satisfaction and progress of cases and reporting/updating to all stakeholders regarding status and outcome.
- Formulating and executing plans that support compliance, including developing and proposing corrective actions as applicable as well as establishing protocols for the government agency audit preparation and compliance reviews.
- Complying with applicable government reporting requirements, including preparing and auditing data for required reporting for local manpower officials.
- Working across departments to elevate awareness of employment compliance requirements.
- Investigate and resolve complex or critical industrial relations issues in a timely and effective manner.
- Monitor compliance in pursuant company regulation as well as applicable provisions within the company and from time to time ensuring the relevance of the company regulations.
- Proactively manage labor-related events to ensure a harmonious relationship between the company and the employee.
- 10+ years experience in leading international organizations with HR Operations, Shared Services, and Industrial Relations background
- Familiar with Human Resource compliance matters
- Advanced technical competency and attention to detail/accuracy
- Solid analytical and problem-solving skills
- Be able to communicate concisely both in written and verbal
- Strong customer-service orientation, sense of urgency in getting things done, and ability to coordinate and prioritize multiple projects
- Advanced understanding and knowledge of payroll processes and systems
- Ability to lead and drive people to achieve the team objectives
Traveloka