Shipper is a growing technology company based in Jakarta. With our mission to moving our society forward, we provide well-rounded logistics solutions for businesses of all sizes. Today, we offer several services including First-Mile Pickup and Delivery, Fulfillment/Warehouse Management, and Cross-Border shipping services. We are financially supported by eminent investors, including Naspers, Floodgate, Y-combinator, Lightspeed Ventures Partners, Insignia Ventures Partners, DST Global Partners, and Sequoia Capital India.
Why Join Shipper
An opportunity to build the next Unicorn and work with some of the smartest people in their fields and specialties. While also creating an impact by supporting small sellers and micro-entrepreneurs across the nation
How Do We Live Our Core Values CCIIH
- Customer: Always Start with Customer First
- Collaboration: One-for-All, All-for-One
- Innovation: Be Bold and Move Fast
- Integrity: Lead with Integrity
- Humility: Build Trust through Humility
- Coordinate with cross-departmental teams to ensure product rollouts are happening according to timelines and successfully improve operations metrics
- In coordination with account managers and operations teams, provide workarounds to product constraints or issues faced, while ensuring long-term solutions are in place
- Ensure product issues in BAU are escalated and resolved in a timely manner, with good stakeholder management.
- Review and map product features to requirements (vice versa) to allow operations to scale and enable the best possible customer experiences at the same time.
- Assess impact, prioritize and raise any new features/requirements to implement either ad hoc during sprint cycles or quarterly according to roadmaps working together with relevant product managers
- Lead strategically in providing relevant Product solutions
- Support integration rollouts in collaboration with Account managers and product managers
- Oversee process with a systematic approach to product excellence
- 3+ years experience in a strategy/operations/customer-facing/product
- Experience at a tech software company
- Minimum Bachelor’s Degree
- Excellent communication and stakeholder management skills
- Strong analytical, organizational, and creative problem-solving skills
- Strong business acumen, customer-focused, team and results-oriented
- Language proficiency in English and Indonesia will be highly preferred.
Shipper