- Monitor plans’ effectiveness and introduce changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typical productivity and efficiency measures
- Responsible for maintaining the quality of the product and ensure consistency in delivery and standards.
- Report on a regular basis to the GM on the performance of the department against operations and human resources performance. Analyze variances and monitor the impact of initiatives and corrective actions.
- Work in support of team goals and measure effectiveness by the quality of decision making at the senior level as well as through the profit and service performance at the individual unit level.
- Assist in the daily maintenance of Spa services and sales to achieve optimal levels of revenues while maintaining high levels of guest expectations.
- Responsible for budgeting, forecasting, financial planning and management of Spa. Activities center on identification of strengths and weaknesses, the development of plans and strategies to ensure business development.
- Report on a regular basis to the GM on the performance of the Spa against budgets, sales and profit projections. Analyze variances and monitor the impact of initiatives and corrective actions
- Have control over the elements that determine profit and loss.
- Maintains up-to-date knowledge of all hotel and area events and activities so that guests will receive accurate and prompt information when requested.
· Recent experience within luxury wellness or a similar role
· Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
· Proven track record of surprising and delighting guests to provide exceptional service
· Able to work within a team
· Ability to multitask and remain calm under pressure
· Professional and well-groomed
· To be detail-oriented
· Ability to communicate clearly and efficiently in English, both verbal and written.
· Knowledgeable about all aspects of the fitness and wellbeing services, and the facility.
- Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required
Benefits
· Employee benefit card offering discounted rates in Accor worldwide
· Learning programs through our Academies and the opportunity to earn qualifications while you work
· Opportunity to develop your talent and grow within your property and across the world!
· Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
Accor