Orange provides your personalized go-to pool of strategy planners, creatives, and technologists for your brand and campaign that aren't part of your daily routine. Strategic managers, content specialists, conceptual creatives, producers, SEO experts, product managers, and others are among the impact players who are held match-fit for your brand.
What You Will Do:
- Manage the customer service team and processes to ensure highest levels of customer satisfaction, efficiency and compliance.
- Maintenance and control Customer Satisfaction Index.
- Maintenance and control Service Level Agreement (SLA) per function or related departments.
- Handle and control internal supporting for customer inquiry.
- process control per escalation response and resolution.
- maintain set/agreed upon Turnaround Time Targets.
- Investigate and resolve issues related to order processing, shipping, and handling according to the procedure.
- collaborate with other logistics function to ensure order fulfilment meets the agreed satisfaction levels.
- More than 5 years of experience working in customer service field.
- Experience implementing customer support systems and processes in fast-growing, early-stage, technology startups.
- Confident to build from the ground up with a scale in mind.
- Have excellent verbal and written communication skills to be able to present to C-level executives on department progress.
- Have strong interpersonal skills.
- Have exceptional analytical and problem-solving skills.
byOrange