- Support the organisation data center services through active 24x7 monitoring of the infrastructure
- Acts as Level 2 escalation point for all onsite operational incidents, respond and perform remote requests within SLA
- Documents and updates accurately all requests on the internal web portal ticketing system such as user requests, incidents, provisioning, etc
- Delivers ITIL compliance process conformance for incident, problem and change management
- Ensures effective implementations of safety, security and customer support policy and procedures
- Coordinates and provides support to contractors and vendors as well as inspecting completed work
- Plans and supports all preventive and reactive maintenance activities with little to no disruption to company's services
- Participates and supports internal and external audits for internal stakeholders and customers
- Generates accurate and regular reports when required
- Any other duties or projects as assigned by the Management
- Diploma Degree/Bachelor's Degree in Computing/Electrical/Mechanical Engineering or related fields
- At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering
- Possess general knowledge of M&E and Network Critical Infrastructure
- Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc
- Meticulous team player with the ability to work under pressure in a face-pace environment
- Fluent in Bahasa Indonesia and English (spoken and written)
- Great career prospects as the growth opportunity in the company is tremendous
- Be a part of a growing & exciting industry
Michael Page