Lead and manage a Field Service Engineering team for the HPS organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.
Key Responsibilities
- Lead Team Activities
- Develop And Report Performance Metrics
- Develop and Oversee Team
- Lead Continuous Improvement Projects
- Train and mentor field service technicians and engineers
- Bachelor's degree / equivalent, with significant experience in the field, or Master's degree / equivalent, with some experience.
- Previous industry experience
- Excellent communication skills
- Demonstrated ability to influence at varying levels across the organization
- Demonstrated ability to operate independently
- Ability to use experience to appropriately apply the established standards
- Demonstrated ability to effective manage a team
- Previous customer service experience
- Category: Customer Experience
- Location: Gedung Pertani Graha Gabah, Gedung Graha Gabah No.1, RT, 6/RW.3, Jalan Raya Pasar Minggu, Duren Tiga, Pancoran,, Jakarta, JAKARTA 12760 IDN
- Exempt
Honeywell