Learning & Development Manager
Inspiring and engaging. As a Learning and Development Manager, you will show your leadership and interpersonal strengths to maximize the learning and develop our employees skills .
What you will be doing:
- Create programs to foster teamwork and a positive work environment for all team members .
- Educate and train leaders and employees on various topics, including performance management processes, progressive disciplinary processes, and related programs, to foster productivity and enhance performance.
- Conduct new team member orientation by providing information on hotel or company standards, policies, procedures and team member benefit programs.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel department heads and staff.
- Stay current on market trends and local changes that impact guest satisfaction.
- Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.
- Responsible for the scheduling of appropriate registration systems for all hotel training classes, to include the posting of all class information, creating program agendas, and communication to all internal audiences. Review and approve all confirmation packet materials and other communications as they relate to the above classes.
- Prepare monthly training progress reports and communicate to management team members the previous month’s accomplishments and next month’s training objectives.
- Works in association with the Director of Talent and Culture to conduct such functions as coaching, counseling and assists with other Personnel functions as required.
our experience and skills include:
- Must have a strong knowledge of local employment labour laws, employee liaison and employee counseling
- Must have strong verbal and communication skills in English.
- Ability to work both independently and within a team
- Ability to multi-task, work in a fast-paced environment and have a high level of attention to detail.
- Excellent presentation and facilitation skills.
- Ability to communicate effectively and understand learning styles, including public speaking
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Career development opportunities with national and international promotion opportunities.
Accor