- Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
- Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
- Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
- To set up the target and drive the team to achieve upsell program
- Maintain inter-departmental relationships to ensure seamless customer service
- Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair, and well maintained
- 3 years of guest service/hotel experience with one year in a management capacity
- Exceptional communication skills in English, verbally or written, and other languages are a great advantage
- Organized, highly motivated, and driven to succeed
- Able to work under pressure both individually and with the team
- Attention to detail and confidence in guest interaction
Accor