- Act as a customer advocate, provide proactive services and support to improve health and stability of customer's on-cloud IT operational health in assigned accounts
- Focus on increasing customer satisfaction, reducing support costs, and providing awareness needed around product improvements
- Understand the customer's relevant business challenges while functioning as a trusted advisor and drive further adoption of the company's solutions in assigned accounts
- Become the point-of-contact for after sales delivery of pro-active services, best practice advice and guidance, and being the customer's technical advocate
- Coordinate with the Account Management, support, consulting, and engineering teams, to ensure technical queries are addressed, in a timely manner, to meet the project timelines and requirements
- Deep understanding of the products, and technologies involved, to help assigned accounts avoid issues, mitigate risks and manage changes and incidents
- More than 5 years of working experience in complex enterprise IT environments in consulting, support, technical account management roles
- Able to demonstrate ability and experience in customer-facing positions as a technology consultant
- Excellent communication skills, teamwork experience, professionalism and learning ability
- Must be agile and able to adjust quickly to many different situations and challenges, strong ability to withstand pressure and execution, and can accept a certain frequency of travel
- Language proficiency in English
- Familiar with Windows, Linux operating system and DNS, AD, etc., with more than 5 years of system management/ network/troubleshooting experience.
- Familiar with one or more of data management technologies.
- Certified in cloud computing
- Career advancement opportunity
- Attractive remuneration package
- Global exposure
Michael Page