Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the Team
Business Improvement and Risk Management team acts as a think-tank of our daily operations here at Grab. We leverage our rich datasets to identify solutions to problems ranging from safety to fraud. We love being hands-on from the end-to-end data lifecycle; from analyzing and identifying the behavior of consumers to building detection and prevention modules for any suspicious activities. If you are passionate about solving complex problems with immediate real-world impact, we want you!
Get to know the Role
As a Fraud Analyst Assistant Manager, you are responsible for conducting risk assessments for existing and up-and-coming products, creating optimum solutions that work to prevent risk and fraud across Grab verticals, building models that measure risk assessments, and laying out strategies on process efficiency for the wider team to follow. You will play an important role in the implementation of processes to support strategies that help to reduce inefficient and repetitive processes which will directly impact the safety and wellbeing of all Grab users.
The Day-to-Day Activities:
You will be the representative of fraud related matters for all business verticals, especially in Food & Groceries Deliveries in the organization both internally and externally and be accountable for fraud related OKRs and metrics.
You are responsible for analyzing data reports to identify insights of user behaviors or potential fraud risk trends and translate these insights into risk strategies and roadmaps.
You will closely collaborate cross-functionally with regional and local teams including regional user trust, data analyst, product management, city management team, business development, and customer experience to build a good fraud management cycle, fraud detection engine, improve risk system functionalities, and optimize processes and workflows.
You will ensure data accuracy and consistent reporting by designing and creating optimal processes and procedures.
You will use advanced fraud assessment, data modeling and analytical techniques to interpret key findings from data and leverage these insights into initiatives that will support business outcomes.
You will support enterprise-wide analytics by collaborating with other Ride Hailing Stakeholders to understand business reporting needs and requirements.
The Must-Haves:
You have a bachelor’s degree in a relevant field.
You have at least 3-5 years of experience in Ride Hailing / Marketplace / Logistics / Express.
Your proficiency in RDBMS such as PostgreSQL or MySQL is a plus and you have good track record experience in using Tableau, Power BI, Excel or other data visualization tools.
You have proficient written and spoken English.
You have good analytical skills with the ability to collect, organize, and analyze significant amount of information with attention to detail and accuracy
Our Commitment
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
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