- Bachelor's degree is preferable.
- Current and proficient user of GIS systems/tools for Fiber networks would be an advantage
- Excellent leadership & communication skills
- A proven ability to motivate teams
- Understanding of Fiber, core and capacity networks both for active and passive equipment
- Understanding of the deployment methods used in telecoms
- MS Office, Google Earth Operation
- An exceptional communicator who can build relationships with ease and displays expert level written and verbal communication skills
- Ability to multi-task and prioritize across a range of conflicting interests, dealing with rapidly evolving priorities effectively
- Exemplary attention to detail, capable of taking in large amounts of information accurately whilst remaining highly, analytical, and numerate
- Extensive experience of managing stakeholders and engaging multi-market teams, at senior management level
- Able to demonstrate strong commercial acumen and business understanding
- A proactive attitude and willingness to adapt to the requirements of a fast- growing organization with the ability to influence at all work levels.
- 5 - 10 years' Experience with FTTx, GPON Networks Operation and
Tanggung Jawab
. Monitor & control network performance, handle & close TT,
- coordinate with field staff and vendor for resolution of faults.
- Responsible for the daily oversight and support of NOC agent and field maintenance team, providing direction on workload priorities and technical assistance as required.
- Responsible for planning, organizing, and managing the staff and infrastructure that runs a critical
- Ensure processes and resources are aligned towards achieving committed SLAs and KPIs.
- Proactive communication on network health, impacts, executive escalations, and other critical analysis to Management and key stakeholders.
- Provide leadership and direction to field maintenance team in pursuit of network reliability and integrity
- Schedule and direct activities to resolve hardware, routing, and software problems in a timely and accurate fashion.
- Responsibility for Incident Management, Problem Management, Monitoring Response, and
- Act upon network events with a high sense of urgency and customer care
- Communicate with customer and partner-provider NOC management and technical personnel to quickly resolve network issues and restore service
- Provide technical assistance and guidance during network events, engaging next level management as appropriate
- Escalate effectively during network events, as well as maintain order in a high-pace network environment
- Provide Network Operations leadership with accurate data on network performance
- Provide Technical Director with daily feedback concerning continuous improvement
- Analyze process/procedure development and best practices as it pertains to network monitoring, ticketing, and trouble resolution.
- Monitoring the performance and capacity of Fiber Networks.
- Performing regular checks on the network hardware and software.
- Responding to network alerts and system fault.
- Communicate with customer and partner-provider NOC management and technical personnel in order to quickly resolve network issues and restore service
- Diagnosing and troubleshooting network errors.
- Tracking and documenting network issues and compiling incident reports.
- Responding to user requests and providing network training.
- Managing system backups and network security protocols.
Tentang Perusahaan
PERSADA adalah perusahaan yang bergerak di bidang Pengelolaan & Pembinaan Ketenagakerjaan (Outsourcing).
Berdiri sejak 21 April tahun 2006 dan berkantor Pusat di Jalan Poltangan Raya No.35 Tanjung Barat Jakarta Selatan dengan kantor cabang yang tersebar di beberapa kota besar di Indonesia.
Adapun PERSADA telah mengelola lebih dari 10.000 (sepuluh ribu) orang tenaga kerja yang ditempatkan pada lebih dari 140 (seratus empat puluh ) perusahaan mitra dengan berbagai fungsi jasa dan layanan, seperti :
- Security Services
- Personnel Support Services / Office Services
- Building Maintenance & Technical Services
- Customer Care Center Services
- Training & Consulting Services
Karir Komunika Pratama