Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
The team you’ll be part of
Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).
What you will learn and contribute to
As part of our team, you will:
- Responsible for on-site survey, installation, testing, commissioning and maintenance of software application and IT equipment (server/storage/switch).
- Responsible for NetAct & DCAP SW upgrades and maintenance.
- Provide technical support to end-users through remote and on-site troubleshooting.
- Perform software commissioning of software application or IT elements and integration with related network elements.
- Interface with third party to locate technical problems that may arise during the integration.
- On-site maintenance support for critical problems that can’t be solved by customer or local subcontractor.
- Provide technical solution planning and hands-on support on server/storage/switch/firewall
You have:
- Minimum of 5 years hands on working experience in NetAct application with experience in Telecom & strong in telecom concepts.
- Knowledge of OSS Network Elements in at least one of the key vendors (Nokia – NetAct, NSP-NFM-P, CBIS & CBAM) background in Radio Access Networks
- Administration/Installation&commissioning/Upgrade/Integration/Troubleshooting experience in any of the products below NetAct/ NetAct Advanced Monitor/Self organizing Network server/ DCAP(Megaplexer/Megamon/nTracer)/ UTF and Linux/Solaris/Oracle/ VMWare/Cloud & (or) Multivendor OSS
- Hands-on Experience in providing technical support for complex multi-vendor and 3rd party OSS Applications (Analysis, Troubleshooting & fixing the issues reported) on the applications already deployed to end customer/user.
- OSS KPI monitoring and Report review and submission progress
- NM Install and Upgrades including NetAct variants such as NetAct Bare metal, NetAct Cloud (VMWare / OpenStack), NetAct DR, NetAct DR on Cloud
- Hands on in Archive Cloud (VMWare / OpenStack), NE Integrations to NetAct, Archive Cloud
- Support trial and first implementation of new feature and technology implementation for 3G / 4G / 5G RAN troubleshooting
- Ensure interworking of OSS applications to multiple network elements are connected (SRAN, AsBSC) and all functions are working well (alarm sync, PM data sync, Configuration Management etc.)
- Troubleshoot system management, fault management, configuration management and performance management issues. Executing system health check & preventive maintenance task on different NetAct / DCAP server.
- Advanced technical support tasks including fault diagnosis and troubleshooting, Analytical skills to analyze issues and isolate the problem reported.
- Fix the issue and provide suggested workaround solution.
- Outage handling and communication management with relevant stakeholders, provide RCA for outages
- System Administration of Linux/VMware environment/ Vmware & Open Stack Cloud concepts.
- Experience in OS like Linux, Windows
- Shell scripting + SQL scripting, Unix shell + some windows-based programming will be an added advantage.
- Previous experience in L3/L4 support of products
- Able to use and read protocol analyzer (EMIL, K15, Nethawk, Wireshark, Megamon, Megaplexer & SIMCA) as troubleshooting tools
- Hands-on Experience on Network Element System and element management system and aware of daily health checks of servers.
- Knowledge of IP/Routers/Switches etc.
- Basic understanding of Telecom Network
- Experience with trouble ticket tools and process
- The willingness to travel and work longer hours
- Ability to perform multiple tasks concurrently with ease and professionalism
- Pro-activeness, willingness to learn, share knowledge and transfer competence
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
Additional Information
Nokia