- Responsible for TPV & TPT Achievement, creating plans to address merchants’ business needs, upselling, upgrades, or additional features
- Responsible for Go Live Merchant; Monitor the integration process for partners onboarding so that the production process is in line with the time-line for immediate LIVE production
- Responsible for retaining existing merchants; keeping merchants active and productive
- Responsible for good relationships with partners and banks
- Responsible for the business growth by identifying business development opportunities, and doing research related to customer, market, and competitor activity
- Responsible for forecasting future sales and forming sales plan and strategy
- Understand the problems and challenges of merchants and identify ways the business could better address those needs
- Collaborate with internal team (e.g Support & Integration, Product Owner, Care, Legal) to find solutions related to merchants and create merchants’ satisfaction
- Handle administrative works related to merchant's data (e.g craft new sales proposals and contract renewals)
- Domiciled in Bali
- Min. Diploma/Bachelor’s degree in Marketing, Business Management, Economics, or Accounting
- Fluent in English (oral & written)
- Familiar with B2B Sales and Market Analysis
- Preferred having working experience in digital marketing, an e-commerce company, or financial technology
- Understanding of the latest digital trends and ability to understand customer behavior and expectations
- Motivated self-starter, agile, and able to work quickly in a constantly evolving competitive landscape
- Good communication, negotiation, persuasive, and presentation skills
The transaction is the lungs of the breathing economy, that is why our first step starts with a big dream to pave the way towards freedom of transaction. Since 2007, DOKU has been the first electronic payment system and risk management company in Indonesia. From paying and getting paid to transfer funds, all are possible with DOKU. For more than one decade, we have grown together alongside large and medium scaled companies to personal sellers from various lines of business, ranging from transportation, tourism, insurance, retail, donation, communities, and many more. Collaboration with partners such as local and international banks, also non-banking institutions has strengthened our reputation as a trusted local electronic payment solution. Our business grows together with our partners’ businesses. Thus we have built a payment ecosystem that is supportive and strengthens theirs. The formation of three product pillars that responds to all business needs across all layers of society has marked our transformation from “The Better Way to Pay” becoming “Think Beyond Payments”. The three winning product pillars comprise Payment Gateway and Transfer Services for Corporate, SMEs, Start-ups, and Local and International MSMEs. The last product pillar, Collaborative Commerce, is designed to empower communities and personal usage.
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