- Take ownership in best approaches to support, implement and coach customers to ensure a smooth on-boarding process and product adoption
- Attend to customer needs and keep track of support level and customer satisfaction key indicators
- Support operational activities catering to customer needs (calls, emails, requests, etc.) and maintain a professional service level standard
- Execute quality control regarding product performance to ensure customer implementation is as planned
- Collaborate and work together with internal stakeholders and cross-functional teams across the region
Requirements:
- A Bachelor's degree in Business Management, Communication or any relevant fields
- At least 5 years of experience in Client-facing Sales roles, preferably from the Tech/SaaS industry
- Understanding of the logistics or supply chain industry will be an added value
- Excellent communication skills in English and Bahasa Indonesia - both verbal and written
- Excellent interpersonal skills - develop strong relationships with stakeholders both internal and external
- Great time-management skills, attention to details and able to work in a fast-paced environment
- Spearhead the Customer Success division for Indonesia
- Great scope for personal and professional growth
Michael Page