- Understand CRM fundamental Process
- Experience create, execute, monitoring & reporting CRM process
- Experience on doing Consumer Retention Program
- Focusing in strategy and acquisition of new monthly/active user
- Run and monitor CRM campaign to address opportunities and issues as identified in the monthly reports
- Develop monthly CRM initiatives
- Develop special campaign based on specific business objectives
- Manage relationship with CRM partners and vendors
- CRM program coordination internally with other departments and externally with partners/vendors
- Male/Female, 23-35 years old
- Bachelor Degree preferably from Business Analyst/Management/Communication/Economy/Administration Business/Accounting or equivalent
- Minimum 2 years of experience in the related field for this position
- Ideal background from e-commerce company
- Knowledge of Google Analytics, CRM value, Data Monitoring, Retention Plan CRM, Data Reading, Metrics Digital Marketing Measurement (CTR, Conversion Rate, Revenue, GMV)
- Willing to be placed in BSD, Tangerang
SIRCLO was first founded in 2013 by three young entrepreneurs in Indonesia with a vision to be the leading e-commerce enabler to Indonesian local businesses. Its first solution was a Software-as-a-Service (SaaS) called SIRCLO Store.SIRCLO Store offers ready-to-use templates to build a webstore, providing brands with the solution to have an official brand.com website that facilitates online purchases. In line with the rising need of simultaneously selling on multiple platforms, SIRCLO Store is now able to facilitate brands in selling through marketplaces (previously SIRCLO Connexi) as well as WhatsApp Business API (previously SIRCLO Chat) through one integrated management dashboard.In 2017, SIRCLO launched SIRCLO Commerce, which is an end-to-end multichannel management solution for brands to sell on various marketplace platforms. In the spirit of constant technological innovation, SIRCLO merged with ICUBE in mid-2020. ICUBE is an Indonesian agency that provides e-commerce technology and solution specializing in Magento for retail businesses since the past 2 decades. In April 2021, SIRCLO acquired Orami, the first and biggest parenting platform in Indonesia that combines Commerce, Content, and Community within one environment. Orami’s strong community and distribution model aims to complement the omnichannel strategy offered by SIRCLO’s business line. Over the years, SIRCLO’s diversified solutions were all created to help the company achieve its purpose in becoming Indonesia’s end-to-end e-commerce enabler for brands to reach a wider market through various digital selling channels. SIRCLO now has more than 1.000 employees, a 1.000 sqm Headquarter at Tangerang, branch offices at Bandung, Surabaya, and Yogyakarta, 3 main fulfillment centres in Tangerang (BSD, Legok, Neglasari) and 1 fulfillment centre in Surabaya (Waru).
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