Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.
Do you have a flare for creating culinary delights? Bring your talents as a Duty Manager to our dedicated F&B team and build your effective communication with all hotel departments.
As our next Duty Manager, you will:
- Leadership of Front Office team members in the absence of Heads Of Departments as required.
- Ensure guest feedback is recorded accurately and action any service recovery processes in a prompt and efficient manner.
- Work closely with Housekeeping, Maintenance and other department related to assist in delivering excellent standards, products and services
- As required assist with reservations while ensuring hotel specific SOP's are adhered to at all times
- Ensure all accounting practices and processes are achieved
- Actively contribute towards reaching agreed hotel performance targets and objectives, both financial and guest sentiment
- Someone who has ambition, raw talent, and a passionate
- A person who has the willingness to take on feedback and try new things
- The ability to thrive in a fast-paced, high-stakes, team environment
- A strong communicator with well-developed stakeholder management
- The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure
- Someone who is exceptionally organised, with the ability to prioritise in order to meet allocated timelines and budgets
- The ability to remain calm when under pressure
- The ability to work a flexible roster including mornings, evenings, weekends and public holidays
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Accor