- Understand the system solution and design that has been implemented by SAP Project team.
- Provide SAP Functional Support related to Financial and Business Warehouse module (BPC, BPS, BI) to SAP business users.
- Perform system fixes to resolve SAP Functional Support issues.
- Liaise with SAP Application Development team to resolve SAP applications customisation issues.
- Liaise with external parties to resolve issues where necessary; eg. SAP or System Implementer.
- Perform unit and integration test, as well as coordinate users’ acceptance test for resolved issues.
- Manage and coordinate resolution of Change Requests that may involve system enhancement, training requests etc.
- Design, develop and configure the SAP system based on confirmed user requirements, putting importance on the efficiency and effectiveness. Translate business requirements into Functional Specification which serves as a basis in the development of the solution, which consists of functional requirements and specifications of customized programs to be developed by SAP Application Development team.
- Alignment design and standard to the System Architecture and to collaborate to make sure the system security and control measure are implemented properly in the system
- Prepare training materials and conduct SAP system training to system users.
- Coordinate data cleansing activities and perform data upload into SAP system as part of data conversion activities.
- Develop SAP authorisation matrix for SAP end users.
- Manage relationship with business users to ensure satisfactory SAP Functional support services.
- May be required to work on pre-defined shift plans and/or be on standby for operations support.
- Perform transfer knowledge to SAP Service Desk, Trainer and other System Support
- Review information, incidents, problems and analysis collected and escalated by SAP Service Desk team. Perform additional analysis of incidents and problems. Resolve the incidents and problems.
- Escalate incidents and problems, as necessary, to the appropriate team or vendor, while actively retaining ownership of the incident on behalf of the users. Notify users of resolutions.
- Seek opportunities, develop and maintain knowledge of business processes, and SAP applications functionality and configuration. Receptive to performance and developmental feedback.
- Deliver SAP Functional Support work within agreed service levels and budgetary guidelines defined in the Service Level Agreement.
- Adhere to IT SSC support procedures, policies and guidelines.
- Implement operational continuous improvement, service efficiency initiatives, functions improvement and rationalization to better serve Sinarmas Agri business needs.
- Help with regular reviews and analysis of Problem Management data to highlight causes of frequent or high impact failures and suggest preventative action.
- Enter SAP Functional Support resolutions into the knowledge database.
- Perform tasks according to the Standard Operating Procedures (SOPs).
- Assist on the scoping of enhancement request requirements and advice users accordingly on all systems requests and support.
- Share ideas and experience with team members and promote teamwork in problem resolution. Share best-practices and cross-train other team members in SAP applications skills.
Sinar Mas