Supporting all the different functions/departments on all IT and communication related issues, as well maintaining and implementing latest Information Technologies in conjunction with the Group IT.
As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.
Key Tasks
- Liaise and manage vendors and suppliers of IT equipment and telecommunication services and coordinate acquisition of the same.
- Manage with backend support, IT related equipment, network connections (MPLS, Internet Line, SIP Truck etc.), and back office applications. Ensure they function properly at all times.
- Provide support and administration of global, regional and local IT systems including local business application.
- Provide support to users on technical issues through Incidence Management Software.
- Provide administrative function on user accounts, mobile email and IP phones.
- Strategic design, expert advice, consultation and implementation of network and IT solutions in conjunction with Business requirement and Group IT.
- Promotes project management best practices in the organization. Develops integrated project plans, implementation schedules and cost estimates for local and regional IT projects. Tracks and manages project budgets, prepares project status reports, and keeps management, customers and other parties informed of project status and related issues. Anticipates, evaluates and resolves multiple project issues, delays and problems utilizing project management and business expertise.
- Ensures the agreed level and standard of quality in the performance of the all IT related systems.
- Ensures compliance with corporate/regional practices, policies, procedures and local legal requirements.
- Responsible for periodical tasks like management reporting, budgeting, business planning, cost control, resource & priority management.
- Facilitates meetings, team presentations and status updates for senior management. Conducts postimplementation assessment of projects to ensure business requirements have been met across department and/or functional areas.
- Maintain inventory of all computer equipment and application and ensure the correct licensing of all products.
- Assess user training needs and execute and conduct relevant trainings.
- Assist in maintenance of other electrical equipment such as air conditioners, power UPS etc. for computer rooms.
- Perform other IT related duties as required by Technical or Functional line manager.
- Any other job-related tasks as assigned by the superior.
- Adherence to the Code of Conduct policy of the DSV Group.
Competencies - Professional
- Solid experience in Windows (10) client system troubleshooting.
- Experience in Thin Client / Citrix environment is an added advantage.
- Good working knowledge of networking and Cisco network equipment
- Capable to make informed judgments and to generate practical, timely solutions.
- Ability to find pragmatic solutions by using decision making techniques.
- Willingness to involve stakeholders in decision making process.
- Ability to perform both independently and as a team.
- Excellent problem-solving and analytical skills.
- Able to work in a fast pace, diverse environment and cultures.
- Communication & Interpersonal skills.
- Ability to quickly acquire new knowledge.
- Target driven spirit.
- High energy and resilience.
- High commitment and positive attitude in the face of setbacks and obstacles.
- High stress level (Ability to work under pressure and deal with tight deadlines).
- Be authentic, approachable, open and honest.
- Bachelor of Science or IT related discipline.
- Have experience in IT Infrastructure support & management for 4-7 years.
- Have experience in supply chain / logistics / transportation industry would be an advantage.
- Have background in software development would be an advantage.
- Fluent in English in professional settings both verbal and writting.
- Good presentation skills.
- Willing to travel.
Why DSV
DSV