DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).
Responsibilities:
- Responsible for managing IT incident management and IT helpdesk daily operation
- To ensure IT incident escalated properly and handled effectively according to DBS procedure and standard
- To liaise and coordinate with related departments in order to identify incident impact assessment, recovery action, root cause analysis and permanent solution of an incident
- To liaise and coordinate with regional incident management team and LOBT command center for regional support related incident
- To ensure the incidents are logged into centralize repository and incident related reporting is submitted accordingly and in timely manner
- To ensure ticket handling performed by IT helpdesk is align with agreed SLA and IT ticket related reporting is submitted accordingly and in timely manner
- To liaise and coordinate with IT infrastructure department and regional SRE team to identify, design and implement SRE related improvement
- Minimum 5 years recognised information technology experience in financial industry preferably bank
- Bachelor’s degree from reputable university majoring computer science, information science or information system management
- Working experience in IT infrastructure related roles
- Good communication and interpersonal skills
- Highly motivated, self-driven, able to work without close supervision, making decision and strong control attitude
- Good command in English (Verbal and Written)
- Strong communication skills, both verbal and written, with the ability to lead and manage conference calls.
- Good collaboration and influencing skills
- Ability to learn quickly
- Good interpersonal skills
- Analytical and presentation skills
- Ability to provide assessment for decision making support
DBS Bank