- Leads and supervises a team of 24x7 specialists, including managing their training needs, planning of duty roster, reviewing of timesheets.
- Oversees building systems, critical facilities equipment that are associated with the data centre environment.
- Understands the design and operations of each building system to obtain cost and operations efficiency of all building systems.
- Plans and supervises all operations, maintenance programs for the critical facilities environment.
- Supports DC Manager and acts as Level 2 escalation point for all onsite operational incidents and ensure all remote requests are performed within SLA.
- Reviews, validates and schedules all requests on the internal Web Portal ticketing system such as user requests, change, incidents, provisioning, etc.
- Contractors and vendors management by validating of Method of procedure, Permit-To-Work documents, risk assessments and compliance to safety procedures, etc.
- Oversees all preventive and reactive maintenance activities with little to no disruption to company's services.
- Performs root cause analysis on outages serviced by the technical team and acts as 2nd technical SME for Building Engineers, Property Mgmt, etc.
- Provides feedbacks on vendors during the contract review process on their competency of meeting targets and problem solving.
- Leads audit support to external and internal stakeholders, improves SOPs, EOPs and processes and ensures adherence to the changes.
- Management of internal access card, CCT and visitor systems, as well as assets inventory, etc.
- Any other duties or project as assigned by the Management.
- Bachelor's Degree in Mechanical/Electrical Engineering
- Certified practitioner of ITL, CCNA, CCNP, CDCP or equivalent
- At least 3 years of relevant work experience in 24x7 opeartions environment, as well as leading a team of specialists/engineers
- Good technical knowledge in M&E, Network CI, DC facilities related systems, etc
- Willing to lead and support major data center activities during non-office hours
- Knowledgeable about local codes and mandatory facility certifications (fire codes, lift licensing, etc)
- Fluent in Bahasa Indonesia and English (spoken and written)
- Proficient in MS Office
- Familiar with certification standards, such as LEED Gold, ISO 20000/22301/27001, Uptime Institute Tier III, etc
- A good team player and able to strive in a stressful and fast faced environment
- Great career prospects as the growth opportunity in the company is tremendous.
- The chance to really impact the decisions of a very successful business and input into process, procedures & systems.
Michael Page