- Defining and implementing front desk objectives and procedures.
- Hiring and training staff and managing the shift schedules.
- Tending to guests' complaints and questions and providing exceptional customer service.
- Managing budgets, records, and contracts.
- Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
- Conducting performance reviews with the front desk staff.
- Generating reports and feedback for presentation to the general manager.
- Having minimum 2 years experience in the same field
- Good Leadership, Communication and Interpersonal skill
- Ability in responding a variety of work situation
- Excellent reading, writing and oral proficiency in English language
- Be a part of Global Community of Hospital Industry
- Opportunity to joint Accor Development Programs
- Optimal Employee experience and healthy working atmosphere
Accor