- Provide pick-up/customer complaint tickets to Agents
- Analyze tickets regularly
- Create Segregation and Break Schedules for Agents
- Case escalation both internal and vendor
- Monitoring shipments through internal KGX or Vendors
- Provide approval of claim for damage or loss customer goods
- Conduct monthly coaching to Agents
- Provide training to Agents (Frontline, Backline, Key Account)
- Minimum Diploma III of all major
- Minimum 1 year experience as Customer Service Supervisor
- Minimum 2 years experience as Customer Service Staff
- Have a good communication skills
- Have a good administration skill
- Proficient in using computer (Ms. Office)
- Preferably fluent in English both writen and oral
- Diligent, organized and detail oriented
Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.Our vision is to enlight all the people in Indonesia with all the knowledge we have.
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