- To ensure full compliance and execution of wealth products governance policies and processes to meet internal Group requirements, as well as external requirements such as local regulations.
- Ensure proper functioning of day-to-day products controls, monitoring of products sales compliance, as well as timely identification and resolution of deficiencies in processes and emerging risks. .
- Ensure satisfactory Audit outcomes
- Products sales process simplification and Project implementation.
- Develop and sustain a strong Product Sales compliance culture.
Products Sales Policies and Processes Compliances
- Design and manage end-to-end policies and processes to ensure that relevant policies, procedure and standards are effectively implemented across Wealth Products in country. Establish checks and monitor all Products sales platforms, scripts, licensing, documentation and system support, to comply with policies per Group requirements as well as local regulations..
- Translate strategy, policy, themes, into actionable plans which are realistic within country business and regulatory context. See plans through the execution phase
- Monitor sales processes and performances of third party/ service providers such as insurance companies and fund houses, to fine-tune and re-define service level required by Group standard and local regulations.
- Track the financial performance of the business and monitor business critical issues.
Products sales process simplification and Project implementation
- Continuously improve and simplify wealth products sales process to free up RM sales capacity and improve customer experience, without sacrificing effectiveness of control.
- Leverage best practices from other countries in simplifying processes.
- Drive the implementation of Wealth Projects on system platforms, risk management, process simplification & standardisation, etc.
- Develop and Sustain a Product Sales Compliance culture
- Review all Products Sales and Services processes review across all products in country regularly and consistently to ensure flawless execution and compliance.
- Develop effective communication and supervise training efforts to promote risk awareness and compliance culture within Wealth Products. Ensure gaps are identified and staff are suitably trained on Products sales policies and compliance.
- Collaborate with support functions, alongside functional heads to ensure a coherent, seamless delivery and strong overall governance.
- Identify new, thematic and developing risks; provide operational risk advice through ORF and ad hoc reviews (Accountability reviews, Lessons Learnt reviews, Process / Control reviews) at the unit level.
- Ensure full implementation of ERMF across the business unit. Ensure execution of the first line self assessment model, report on and analyze operational risks profile WM Group and any other equivalent committee in the country. Track and follow through management actions to mitigate identified operational risks exposure.
- Ensure full reporting of losses, risk events, policy deviations, CST, KCI, RRA, WM Transaction Review exception, and engage appropriate stakeholders on timely remedial actions; escalate key risk situations that pose significant risk.
- Ensure Satisfactory Audit Outcomes
- Act as the key business interface with Audit in country.
- Ensure full coordination of audit activities and reportings.
- Review Audit’s Management Action Plans with Country Head, Wealth Products and other key stakeholders, ensure full execution and commitment as agreed.
- Self reflect on Audit findings with relevant Product Heads and Customer segment heads in country, and re-assess the control effectiveness as part of the residual risk ratings.
- Ensure proper functioning of day to day products controls and monitoring of products sales compliance
- Establish and implement a stable and reliable world class operating sales platform and control environment.
- Leverage Group resources to import and disseminate best practices from other countries so as to sustain effective products and sales control.
- Display exemplary conduct and live by the
- Lead the [WMCOO ] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- OJK, BI, KSEI and other Indonesia regulators.
- Country Wealth Products Team.
- Country Wealth Products Team Heads
- Country Segments Heads and Teams
- Country CPBB Teams
- Country Support Functions, e.g. L&C,, SD, Finance, GTO and HR
- Country External Regulators
- Group Wealth Products teams
- Group Wealth COO office
- Group L&C and OR teams
- Regulators and other government departments/officials
- Auditors/ Independent Assessors
- Country 1st Line (especially Business, COO, ICS, all business and functional risk managers)
- Country 2nd Line (especially Operational & Technology Risk, ISRO, Fraud, Compliance)
- Country 3rd Line (GIA)
- Very good level of understanding of operations and technology
- Compliance, Audit and/or Operational Risk background
- Results driven with strategic qualities
- Visionary leader able to engage and motivate performance in others
- High degree of independence, responsibility and integrity
- Strong project management skills with demonstrable track record in a dynamic environment
- Knowledge of quality tools, procurement, and logistics planning
- Bachelor’s degree in technology/finance. Business Administration or related disciplines
- Relevant managerial experience
- Ability to work within a multi-function, multi-discipline team environment with strong influencing and stakeholder management skills
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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