McEasy adalah perusahaan teknologi penyedia solusi digital berbasis Cloud SaaS (Software-as-a-Service) dan Telematic Solutions (GPS and sensors) untuk menjawab kebutuhan operasional logistik perusahaan.
Per Maret 2022, ratusan perusahaan menggunakan sistem Mceasy untuk membantu operasional dan logistik mereka, diantaranya Alfamidi, FedEx, Club, MGM Bosco, PO Rosalia Indah, Mulia Ceramics, Polda Jatim, Go Trans, dan AKAS. Wilayah yang terjangkau oleh solusi digital McEasy meliputi Jawa, Bali, Sumatra, Kalimantan, serta Sulawesi.
Uraian Pekerjaan
- Create trusted relationships with the customer stakeholders to ensure that the customers receive the necessary support services.
- Responsible for growing business scale by performing upsell and cross-sell activities (going the extra mile for each customer is part of the job)
- Follow-up contract renewals and ensure customer stickiness
- Support product/feature adoption through communication and education to customers
- Build and maintain long-lasting and healthy relationships with customers.
- Gather feedback and insights from customers and be the voice of customers to ensure customer’s needs are being prioritized
- Support in executing campaigns and promotions to support the company in achieving its target
- Support in customer onboarding activities to ensure that customers are felt welcome
- Proven experience as Customer Success, Account/Tele Manager or Sales (ideally from Software/technology Company).
- Good knowledge of basic sales and customer service techniques
- Good written, verbal, and interpersonal communications skills
- Ability to work and learn independently
- Ability to work effectively in a team environment
- Have a propensity for relationship building
- Analytical and process-oriented mindset
- Ability to work in a fast paced, high-volume sales environment
PT Otto Menara Globalindo