This position is responsible for the execution of digital marketing and loyalty actions to reach KPIs and sustainable growth for Accor’s loyalty programmes and web direct performance. The primary responsibility of the role is to drive inbound business to Indonesia & Malaysia hotels through Accor web and loyalty platforms, including all.accor.com, brand.com and loyalty programme web channels. As well as drive member recruitment, activation and engagement for Indonesia & Malaysia market / POS.
What is in it for you:
- Based at Accor Jakarta Office
- Reports to Assistant Director, Marketing and Loyalty, Indonesia, Malaysia
- Competitive employee benefits
- ALL Heartist card offering discounted rate at Accor Hotels worldwide
- Digital and loyalty marketing & engagement - Increase member activation and engagement and web direct growth
- Loyalty performance - Increase ALL recruitment, loyalty revenue share, point redemption activities
- Coordinate initiatives and projects or other duties as required by Marketing & Loyalty team
- Bachelor Degree from Hospitality Management, Business, Digital, Loyalty, Marketing, CRM
- Minimum 5 years of experience
- Strong working knowledge of Microsoft Office, advanced knowledge of Microsoft Excel
- Experience with website content management systems
- Proficient in the use of reporting / ad-hoc analysis tools
- Understanding of customer data governance: quality / compliance standards and management
- Digital, direct marketing experience, CRM and programme management
- Effective in managing third party providers and suppliers
- Positive attitude and eager to learn with a can-do attitude
- Ability to set and manage priorities
- Excellent written and oral communication
- Excellent interpersonal and team skills and is curious of all things new
- Ability to articulate ideas and customize to the audience
- Superior analytical, evaluative and problem-solving abilities
- Project management skills and the ability to juggle long /short-term deadlines
- Ability to create effective relationships with all stakeholders
- Passion for travel/hotel industry
- Self-motivated and energetic
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Accor