Training & Development Management
- Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
- Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members
- Initiate, coordinate, deliver and follow-up on all training activities within the hotel
- Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
- Update and maintain accurate records of training activities and participant information
- Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
- Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees
- Share responsibilities for the integration and orientation process of new hires
- Assist with the implementation of new policies, procedures, and standards
- Prepare and submit training reports
- Minimum 3 years of training/facilitation experience
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
- Excellent communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Accor