Job Title: Associate Manager, CXM Solutions
Job Description:
Key responsibilities:
- Reports into Solutions Director (or Solutions Officer, where appropriate) -manages day-to-day activities of solutions development initiatives
- Assists in the development and execution of solutions roadmaps -including MVP (minimal viable product) and multi-year solution iteration
- Leads the programme management of solutions development initiatives and associated ”solution councils” of cross-functional SMEs -including managing meeting logistics and coordination, project timeline development and tracking, project management of deliverables development etc
- Conducts research on business, industry and marketplace trends using third-party research and business intelligence resources. Assists senior solutions team members in synthesising market intelligence and trend data into an understanding of solution buyers, buying models and “white space” solutions opportunities
- Conducts research and compiles SWOT analysis of competitive capabilities and solution offerings. Tracks, monitors and updates competitive analysis on on-going basis
- Helps to develop and co-lead design-thinking-led solutioning workshops (with internal and external stakeholders) to drive disruptive solutions development
- Creates/develops and keeps up-to-date a central repository of solutions collateral materials (solutions pitch decks, one pagers etc.), case studies and business cases; as well solutions development “best practice” guidance documents, examples and templates
- Sources case studies and content for business cases to support solutions development initiatives and strengthen solutions “sales narratives”
- Closely collaborates with new business development, corporate communications and demand generation teams to manage the logistics for initiatives to promote the solutions portfolio to both internal stakeholders (client partners, new business/growth officer community etc.) as well as external stakeholders (clients, analysts etc.)
Brand: Merkle
Time Type: Full time
Contract Type: Permanent
Dentsu International