- Directs and coordinate overall activities of the Housekeeping Department.
- To supervise the maintenance of cleanliness and attractive appearance in Guest accommodation and Public Areas.
- To check all the laundry operations and make sure all the procedures / operations are applied according to the standards.
- Responsible for the entire operations, staffing and equipment of the Housekeeping Department
- Delegates to and supervise all staff within the Department and assist them in preparing work schedules.
- Conforms to and enface policies & procedures and rules & regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service.
- Performs special duties as required by Operation Manager.
- To be ready and responsible to perform any other duties as designated or required by Management from time to time.
- Ensures that all guestrooms, function room, public area, back of the house areas and their surroundings are conforming to the hotel standards of cleanliness, maintenance and orderliness.
- Inspects hotel rooms and premises regularly; ensures that furnishing, facilities and equipment are cleaned, repaired, maintained and replaced as necessary and informs Management of requirements; sees to it that deficiencies in work of personnel are corrected.
- Determines need for general cleaning, repairs and remodelling; schedules such work activities in coordination with Engineering and Front Office.
- Trains personnel according to established procedures, conducts training meetings to discuss problems and future plans, gives information and assignment, etc.
- Controls and sees to the adequacy of inventory of all necessary housekeeping materials, supplies and linen.
- Finalizes reports on periodic inventories of linen and uniforms; submits the same to Guest Service Manager.
- Co-ordinates with Front Office regarding room transfer, guest charge and other problems or requirements regarding guest accommodations and billing.
- Prepares Housekeepers report on room occupancy.
- Ensures the availability of linen and uniforms as required.
- Ensures the proper scheduling of personnel in order to meet all cleaning and service requirements daily.
- Approves and/or prepares maintenance orders, work orders, requisitions, reports on guest complaints and other inter-office memoranda.
- Prepares Housekeeping Annual Budgets.
- Performs duties common to all supervisors and other duties as may be assigned.
- Monitors and controls the activities for house and guest laundry.
- Overseas the daily movement of guest activities and be able to resolve any guest complaints.
- Handles and resolves all guest queries and complaints in an efficient manner and to establish an aim.
- Cables relationship with all guest of the hotel.
- Through close supervision recommend improvements and changes to the operation of the Housekeeping Department especially creating service standard of the hotel.
- Previous experience in similar position and hospitality industry.
- Ability to enabling the team and create healthy work atmosphere.
- Sparkling personality, positive attitude and good communication skills.
- Ability to apply strategic thinking and business awareness.
- Optimal employee experience and healthy working atmosphere.
- Be a part of a Global community of Hospitality industry.
- Talent development opportunities.
- Corporate Social Responsibility activities.
Accor