- To fully understand and strictly adhere to all of the policies and procedures outlined in the Departmental Operations Manual.
- To ensure that the outlet is managed efficiently according to the established concept statement, providing a courteous, professional, efficient, and flexible service at all times
- To establish a rapport with guests and maintain good customer relationships.
- To ensure all associates deliver the brand promise and provide exceptional guest service at all times.
- To control the requisitioning, storage and careful use of all operating equipment and supplies.
- To liaise with the Food & Beverage service and kitchen departments on daily operations and quality control.
- To ensure that the outlet is kept clean and organized, both at the front as well as the back of the house.
- To coordinate all Repair and Maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet.
- To keep a positive and professional relationship between Event Service, Events Kitchen, and Event Planning associates.
- Indonesian Nationality with a degree in Hospitality or Business Management
- Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain
- Previous experience in Luxury Hotel or international experience are advantages
- Strong in leadership and business acumen
- Excellent English communication skills, strong guest service mindset, and people management & development skills
Hyatt